Terms And Conditions
We believe in full transparency and work to provide all 'what if' scenarios we can think of. ESPECIALLY WITH SETUP AND TAKE DOWN SERVICE. If you are here, then thank you for taking the time and please read all info as these are our policies. Just as in renting anything or contracting with any company, we give you the fine print so you know up-front what to expect.
Sales & Promotions
We, as any business, reserves the right to offer sales and other discounted promotions at our preference. Way too often many customers see a sales promotion being offered weeks or even months after they placed their order and want the discounted pricing. Sorry, but that's NOT how it works folks. Example. You folks grocery shop, car shop, go to Lowes, Home Depot etc. and you may buy a product and then the next week that gallon of milk and other items goes on sale. You don't go to the grocery store and tell management you want the discounted pricing. The same situation applies to our business. Once you order and the sale is completed, it's done, it's over with. We may run a sale weeks or months later but you do not qualify to have a discount applied. My goodness, just think if we applied this logic to everything we purchase, every single retailer would have to hire people just to refund when items go on sale. We strive to offer you our best pricing the first time around but sometimes we may run a promotion based on excess inventory for particullar upcoming vacation weeks that we are heavy on and need to move it in the form of rentals. We as a business reserve that right to discount without penalty.
CREDIT CARD DISPUTES:
While we strive to appease everyone, there will ultimately be some that we just can't appease. We make all of our policies clear and place them here to be read to not only protect the company but you as a customer. In ordering from us online, there is a box which you MUST check that says you 'accept terms and conditions'. When you check that box it means you are in agreement with our policies and that you have read them.
This policy begins in 2021. We have had a rash of bicycles being turned into different competitors over the years because many families order from different companies and while we understand our inventory becomes limited, we do furnish bike locks with our bicycles and 9 times out of 10, the bikes are NEVER secured at pickup on Saturday Mornings. These bikes are $500 each and when one goes missing, guess who pays for it? You. Sunset Beach in particular is where our bikes get missing the most and it's not just ours, but other companies as well. PLEASE LOCK THE BIKES..>ALWAYS They get in a hurry and just snatch and grab bikes. Why? Because they weren't locked. Please help us to keep our merchandise secure by using the bike locks. Another area is too many family members from different houses are interchanging bikes and getting them confused with what has to be turned in. Many vendors in the area use the same brand and color of bikes. Again, our name is ON THE SEATS. If our bikes are NOT available at pickup, then your card is immediately charged $500 and it is up to you to locate the bicycle. If we expend time and effort to locate the bike you will be charged $50/hour to locate it. We cannot be investing literal hours of time on Saturdays chasing down bicycles from the many vendors in the area. We don't want to penalize you but we have to be 100% sure our bikes will be there at pickup. Please DO NO SHARE bikes with different family members at different houses. We're told all the time 'we can keep it straight and figure it out', and then comes
checkout day and our bikes are nowhere to be found.
Delivery Dates/Saturday orders:
ALL DELIVERIES ARE BASED ON ISLAND DELIVERIES. IF YOU ARE ON THE MAINLAND REGARDLESS OF CONVENIENCE DO NOT ORDER ONLINE WITHOUT FIRST CALLING THE OFFICE TO ENSURE WE WILL BE ABLE TO DELIVER.
Do not under any circumstances enter into the check-in date anything other than your check-in date. Our system is inventory fool-proof, meaning that our inventory is online controlled and some inventory won't be available until a Sunday because of other guests check-out dates. If you select another day for check-in, you will NOT be delivered those items until that day as on Saturday we already have our trucks loaded and staged for delivery and we will NOT make exceptions to the customers whom ordered correctly and there will be NO credits issued. Please also bear in mind your inputting the incorrect date also has a bearing on setup and take down services and you will find yourself missing a day and again, there will be no credits issued. Cheating the system to gain an inventory reservation cheats you, so please give thought to your actions just to make a reservation.
Saturday orders: If you wait until the check-in day to order, your item WILL BE DELIVERED THE NEXT DAY & THERE WILL BE NO CREDIT OR REFUND ISSUED.
YOU MUST NOTIFY US BY NOON THE DAY AFTER ARRIVAL OR IT IS CONSIDERED 'ALL ITEMS DELIVERED', NO EXCEPTIONS!
Setup Service Refunds and general cancellations:
amended for examples 7-15-22
Our No Refund/raincheck policy is inline with other businesses in the area. Here are some examples:
If the A/C or fridge goes out in your rental house, the realty company does not offer your credit nor refund you for the inconvenience, because things just happen and it's no ones fault. It's inconvenient, yes.
Ever booked an airline ticket? Unless you pay considerably more, your standard airfare after 24 hours is set, any cancellations or changes means you lose your money on the initial reservation. I won't even go into talking about being refused to board a plane with a ticket in your hand.
I can go on and on with numerous examples but the gist of the story is this, we make you aware of our policy upfront. Other companies do as well, some even have some squirrely wording such as 'only after 3 days of service are you entitled to a refund'..etc. That's just not how we operate. We have had an established NO REFUND policy for years. The onus is on you the customer to continue to order or not to and order elsewhere. We can't make you read the fine print, even though it's here for you but we really wish you would as we want you to have the information necessary to make an informed decision. We do not feel that's too much to ask unless your money is really worthless to you and we know it's not but when weather interrupts our process, we do stand by our policy. Anytime you contract and or rent with any company, you agree to their rules, please try to remember that. If you're too worried about the setup service then please just order drop off items to your home and you can be responsible for them every day of the week and have them at your leisure to use.
Also, if you err in not inputting the coupon code for discount promotions and continue checking out at full price, please note, there will be a flat $10 adminstration fee to adjust any orders as we get charged by our credit card processor for any manual adjustments, up or down plus the 3% credit card fee.
What if I ordered wrong?
PLEASE ORDER CAREFULLY, YOUR MISTAKES WILL COST YOU MONEY. Example. You ordered items for 'drop-off' to your home and you meant to order 'setup service items'. We have no way to correct this as our inventory is controlled online. We can't just 'switch' items under different categories. You will have to pay a 3% credit card cancellation fee plus a $10 admin fee. Our credit card provider does not refund us fees. They get theirs upfront and keep it. Sorry, but we clearly put all the necessary information on each page and product and if you just gloss over and order incorrectly then you will have to incur those fees.
Our policy is inline with other vendors in the area.
FOR 7.5 UMBRELLA CUSTOMERS. YOU ARE STILL RESPONSIBLE FOR BEACH SAFETY AND IF YOU LEAVE THE BEACH FOR ANY REASON, PLEASE LOWER THE UMBRELLA. WAY TOO MANY PEOPLE ARE LEAVING UMBRELLAS UP AND OPEN, LEAVING THE BEACH FOR LUNCH OR FOR THE DAY AND WHEN WINDS COME UP OUT OF NOWHERE, THE UMBRELLAS CAN BE BLOWN OUT OF THE HOLE AND TRAVEL DOWN THE BEACH AND INJURE SOMEONE OR BREAK. YOU ARE REQUIRED TO LOWER THE UMBRELLA. IF AT TAKE-DOWN THE UMBRELLAS ARE LEFT IN THE 'UP' POSITION AND NO ONE IS ATTENDING THEM, WE WILL CONTACT YOU TO ADVISE YOU OF THIS, BUT THE 2ND TIME THIS OCCURS, YOUR SET-UP WILL END WITH NO REFUNDS OR CREDIT. PLEASE THINK ABOUT BEACH SAFETY SO WE CAN STILL PROVIDE THIS SERVICE TO YOU. FOR 9 FOOT UMBRELLA CUSTOMERS, IF WINDS ARE HIGH, WE ARE VERY PROACTIVE IN REMOVING, BUT YOUR UMBRELLAS ARE ALSO ANCHORED AND DRILLED DEEPER.
9 FOOT POLICY
We will set up based on wind conditions of the morning. In high winds we may not open the umbrellas and may leave them in the down position and hope that if the winds die down that we may be able to come back and raise them. There will be no credits issued if we do not set or are unable to open. Please understand, these umbrellas are just like pop-up tents on the beach and their ability to provide shade is awesome but they are NOT MADE FOR WIND RESISTANCE of beach winds. Typically at 18 mph we will remove the umbrellas from the beach for safety. Bear in mind, that just like canopy's, once umbrellas are set, that is it for the day. Just consider yourself notified that Mother Nature will win each and every time and we will not try to fight it.
We do NOT refund whole or pro-rated due to items breaking, unless we cannot repair or replace the item. We strive to exchange out items instead of making you wait for a repair but during prime rental weeks, repairing may be the only option available. You MUST give us an opportunity to repair and or replace items. You cannot just call up and say 'my bike tire is flat'
Your Responsibility of the Rental Merchandise:
If it's windy out, check wind speeds on Weatherbug, pulling the information from North Myrtle Beach. That's the closest station to us and it's 18 miles away. PLEASE DO NOT SETUP YOUR UMBRELLA. Umbrellas are made for shade, NOT high wind resistance, even with an anchor. Please think of beach safety first.
*Daily set-up and Take Down Service
Some weeks such as July 4th week, your setup may be delayed or late up to an hour as many things configure into why. Lots of competition for space on the beach. The amount of traffic at accesses. Customers stopping our guys on the beach requesting us to 'move them, etc. Many variables. So the 'up time of 9 a.m'. does not apply during these busy periods and there will be credit/refund given. There is, nor has there ever been a guaranteed 'up' time.
NOTE: Covid and today's working economic conditions with labor shortages, etc, your setup at times may not be completely up until past 9 a.m. We try our best to be done by 9 a.m. but many things are outside of our control and if we are not completed past 9 then that is just the way things are and there will be no credits/refunds. We have tried for years to be completed by 9 but todays times are different.
WINDS. Throughout the summer we encounter days where winds are just too high for umbrellas, period. We will err on the side of caution and safety first when forecast are for high winds as we monitor winds on the beach, not through smart phone applications where the reporting station is 20 plus miles away and miles inland. We have liability, you do not and there isn't an endless supply of umbrellas and we reserve the right to not setup umbrellas if we deem it a safety issue. We also reserve the right to remove umbrellas early if winds do pick up to the point in which we deem it a safety issue.
Setup begins THE DAY AFTER CHECK IN AND NOT THE DAY OF. During Checkout if you enter the wrong check-in date and it disrupts your service for the day, there will be no credits/refunds given as the fault lays with the customer and not the company.
THERE IS NO NEED TO CALL US TO TELL US WHAT ANOTHER COMPANY IS DOING. WE GIVE YOU ALL THE 'WHAT IF'S' FOR YOU TO BE MADE AWARE BEFORE RENTING. WE HAVE A COMPETITOR THAT HAS IT'S EMPLOYEES OUT DURING THUNDERSTORMS SETTING UP UMBRELLAS IN THE RAIN ALL SO THEY DON'T HAVE TO REFUND YOU. THAT'S THEIR ULTERIOR MOTIVE. WE WILL NOT RISK OUR EMPLOYEE'S WELFARE OVER AN UMBRELLA.
Sometimes weather may be bad during the morning hours, winds, rain, thunderstorms or even the forecasting of impending inclement weather and we will 'delay' setting up until the radar is 'clear'. Depending on the time of the morning, we may elect NOT to setup as it takes 2 plus hours most mornings to setup everything and as an example, if it's 11 a.m. we will not setup. Bear in mind we have dedicated staff to setup each morning and we cannot hold staff over for hours on end just 'waiting' and 'hoping' for weather to clear.
We try to make the best judgement call based on many weather models and sometimes the forecasters get it wrong, which in turns we will get it wrong. Just because you see 'breaks' in weather that may last 30 minutes to 2 hours doesn't mean more inclimate weather isn't coming. This is our job, to watch weather and make good business decisions and in renting setup service, you agree to abide by our decisions.
NOTE: WE DO NOT CALL YOU, TEXT YOU OR EMAIL YOU WITH REGARDS TO INCLEMENT WEATHER INFORMATION. YOU ARE NOTIFIED HERE TO CONTACT THE OFFICE ON INCLEMENT WEATHER DAYS AND WE WILL UPDATE BY LEAVING A MESSAGE ON OUR ANSWERING SERVICE. SORRY, BUT WE LITERALLY CANNOT BE ON THE PHONE WITH EACH AND EVERY CUSTOMER AS IT WOULD TAKE HOURS, YES, HOURS, BECAUSE IT'S NOT A SIMPLE 1 MINUTE CONVERSATION THAT IS HAD.
You are encouraged to seek out and obtain vacation rental insurance that will reimburse you for sporting equipment rentals.
IF YOU DISAGREE WITH ANY OF OUR POLICIES, THEN DO NOT RENT FROM US.
Instructions for Gas Grills and Charcoal Grills:
Please use only in a well ventilated area and in accordance with the local ordinances and laws regarding the use thereof.
1. Open hood, turn gas on at tank, turn and press burner and press igniter, unit may take 2 to 3 seconds to ignite depending on wind conditions.
2. If unit does not ignite, please leave hood open and wait 2 minutes or more to allow gas to dissipate, and attempt to relight again.
3. AT NO TIME SHOULD THE HOOD EVER BE CLOSED DURING THE LIGHTING PROCESS.
4. When through grilling, be sure to turn all burner knobs to the off position and turn the gas tank valve clockwise to turn off.
5. Follow all manufacturer’s instructions in the lighting and care.
6. Do NOT leave grill un-attended for any reason.
7. Do not use on the beach, it is against the law.
1. Use only in a well ventilated area and in accordance with the local ordinances and laws regarding the use thereof.
2. Use only charcoal or other approved items for a charcoal grill, i.e. wood chunks if smoking meats and such.
3. Use only approved fuels for lighting the charcoal, DO NOT USE GAS!
4. Do NOT dispose of ashes in the trash, let ashes accumulate until cool or overnight.
5. Do NOT leave grill un-attended for any reason.
6. Do not use on the beach, it is against the law.
These Instructions are also in the full keeping of the Terms and Conditions and the full liability waiver.
While kayaking is a wonderful and enjoyable experience, you are encouraged to use caution. Kayaking in the waterway is pleasurable probably more-so than the ocean as you have calmer waters. If you are inexperienced in kayaking, it is suggested you stay in calmer waters, i.e. the backwaters of the waterway, or canals. Riding ocean waves and such takes skill and it’s a learning experience with the probability of wipe-outs occurring riding waves in, and even when you learn how to do it properly, you will still have an unpleasant experience once in awhile. Just a rule to remember, ALWAYS have your life vest on, and in the waterway, steer into waves (wakes) created by boats. If you tip over, don’t panic. It sometimes happens. It is suggested you visit some websites with videos to get the ‘basics’ of proper kayaking as we too want you to have a fun and enjoyable experience but more importantly, a SAFE one.
Notice: Failure, refusal, or neglect to return the rented property within 72 hours after the agreed rental period has expired, or the presenting of false, fictitious or misleading identification to Sandlappers Beach Supplies, shall be prima facie evidence of an intention to commit larceny.
The Renter fully acknowledges, for myself, my personal representative, heirs, next of kin, successors and assigns, do:
(a) I do hereby release, waive, discharge and covenant not to sue Sandlappers Beach, Supplies, LLC, herein referred to as SBS, it’s officers, registered agents and officials. Furthermore you RELEASE SBS for any and all damages for bodily injury, death or damage to property.
(b) Hereby agree to indemnity and save and hold harmless the releases and each of them from any loss, and liability damage.
(c) The Renter expressly acknowledges and agrees that some of the rental items are dangerous, i.e. gas grills and charcoal grills, and can involve the risk of serious injury and/or death and/or property damage. The undersigned further expressly agrees that the foregoing release, waiver, and indemnity agreement is intended to be as broad and inclusive as is permitted by the law of the Province or State in which the rental is conducted and that is any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full force and effect.
(d) Hereby assume all responsibility for and risk of bodily injury, death or property damage due to the negligence of releases or otherwise while in or upon the rental area and/or while operating or riding on or for any purpose participating in the rental.
(e) Hereby agree to fully reimburse SBS for all loss or damage, other than reasonable wear, resulting to/from the rental equipment I am provided, including the loss of rental income incurred by said loss or damage and attorney’s fees resulting from collection damages and lost rental income.
1. Leasee agrees to pay the rental rate specified for each item leased hereunder for each time period of 7 days, that the rental property is charged to the possession of the Leasee. There are no pro-rated pricing. If you should return the merchandise before the end of the rental period, there will be no refunds nor credit given.
2. Leasee agrees to pay rental charges in advance.
3. Leasee agrees to return the rental property of SBS immediately upon termination of this contract in the same condition in which property was received, normal wear and tear excepted.
4. Leasee agrees to immediately cease using any rental property if property is found to be unsafe or in disrepair. Leasee shall notify SBS immediately in either such case, and SBS agrees to replace the rented property with similar property in good working condition with reasonable dispatch. Rentals and other charges under this lease shall continue at all times pending such replacement and thereafter, in accordance with the terms of this lease.
5. Leasee agrees to pay all cleaning, repair and replacement charges on any rented property which is required upon it’s return to SBS.
6. Leasee agrees to pay SBS in full for all loss or damage to the rented property whether such loss is caused by theft of the rented property, or by reason of accident, or by careless or abusive use, or any other reason. The card on file will be charged for replacement cost or damages.
7. Leasee agrees to hold harmless and indemnify SBS and it’s owners, agents, and employee’s for any injury, loss or damage to any person or property, related to the use of this property. Leasee accepts full responsibility for any and all such damage and or injury that may result.
8. SBS makes no warranties of safety for use, merchantability, fitness for a particular purpose or any other warranty, expressed or implied with relation to the rented property.
9. ALL CHAIRS HAVE A WEIGHT CAPACITY OF 250LBS. exceeding this can bend the frames or tear the fabric, while normal wear and tear is expected and accepted by SBS, you are responsible for the cost to repair or replace any item.
Backpack Chair replacement: $50.00
Wood High Back Chair Replacement: $200.00
Umbrella Replacement: $250.00
Cage Replacement on Umb.: $75.00
Single Kayak Replacement: $400.00
Kayaks 'dragged' on the road and in damaging the keel of the kayak will result in a flat $150 charge to repair the damage. The kayaks have handles on each end. Please make it a point to have 2 people carry to the launch site.
Tandem Kayak Replacement: $900.00
These are just a few examples of costs and do not pertain to the overall products provided. Items are replaced at REPLACEMENT COSTS AND NOT DEPRECIATED COSTS.
Notice: Our Terms & Conditions are subject to change with or without notification to you. The only time we would notify you of changes will be in the event of a monetary change to current orders pricing. You are encouraged to check as no one business has terms and conditions that go unchanged.