Terms and Conditions
Delivery Dates/Saturday orders:
OUR DELIVERY DAY IS SATURDAY. IF YOU CHECK IN ON A SATURDAY AND WAIT UNTIL YOU ARRIVE OR ORDER ON A SUNDAY YOU ARE SUBJECT TO A $10 CONVENIENCE FEE OR YOU MAY PICK UP AND RETURN TO OUR WAREHOUSE. WE ENCOURAGE YOU TO PROPERLY PLAN JUST AS YOU DO YOUR HOUSE RENTAL.
We are NOT a gopher service, running back and forth. Please plan accordingly.
Do not under any circumstances enter into the check-in date anything other than your check-in date. Our system is inventory fool-proof, meaning that our inventory is online controlled and some inventory won't be available until a Sunday because of other guests check-out dates. If you select another day for check-in, you will NOT be delivered those items until that day as on Saturday we already have our trucks loaded and staged for delivery and we will NOT make exceptions to the customers whom ordered correctly and there will be NO credits issued. Please also bear in mind your inputting the incorrect date also has a bearing on setup and take down services and you will find yourself missing a day and again, there will be no credits issued. Cheating the system to gain an inventory reservation cheats you, so please give thought to your actions just to make a reservation.
Saturday orders: We will try to deliver items ordered on a Saturday for the same day, given the orders are received by 12 pm. Any orders after that will NOT be delivered until the next day. You are welcome to pick up items by 4 pm and there will be no credits given.
YOU MUST NOTIFY US BY NOON THE DAY AFTER ARRIVAL OR IT IS CONSIDERED 'ALL ITEMS DELIVERED'.
REFUNDS/Cancellations/Order Changes: Renter's Insurance is strongly encouraged as refunds are only due after the arrival date. Check with you realty company for more information about your plan. If you don't have it, you should. It buys peace of mind. Refunds only apply to Inclimate weather issues, hence refunds are only due 'after' you arrive. Store credit can be issued for a future vacation up to 1 year out or through the next years season. Our policy is inline with realty companies in the area. Hurricanes, Tropical Storms do not qualify for refunds as you should have purchased vacation insurance. States of Emergency at the State Level and or Local level negates all refunds as vacationing is a risk you take knowing beforehand the likelihood for peril. Inclement weather posed by weather while under a SOE is not the normal protocol for our business model and no refunds or credits will be issued.
Setup and take down refunds are only refunded the 'service's part' of the price you paid for your items. the service part of your items cost is 30%, and this amount is prorated over 6 days. This does NOT apply to canopy's/tents. Also there is a one day 'grace' period, meaning that until the 2nd day of no service does refunds apply and will only begin on that day. The remainder is product rental. We, nor does any company refund product rental that offers this service. Why? It is the same thing as you having the product and it raining all day and not using it. From time to time, our weather information is wrong and storms or winds may not develop as forecasted. In the happenstance that occurs the company MAY, at its choosing refund in full that days service ONLY. In addition those customers whom order 2 weeks of service or more will NOT be refunded any weather related issues that are not MORE than 1 day as we give you the midweek day without charge as we are a 6 day service with setups. Hurricanes and Tropical Storms are not part of inclement weather and does not qualify for refunds.
Weather delay setups are handled with regards to time. We do not setup past noon time. If weather, be it rain or high winds have not subsided to the degree in which it has stopped raining or winds have died down or radar is showing the propensity of continued rain, we may elect to not set. Bear in mind, that just because it stops raining doesn't mean the winds will diminish. We WILL err on the side of caution and safety FIRST as we are insured and our equipment is a liability to anyone getting hurt on the beach, not you. Furthermore, there is another company here whom pressures their staff to set up in thunderstorms with lightning popping. There isn't any amount of money worth that to me. There is no need to inform us of 'what another company is doing'. After all, do you call up Target and say 'well Walmart does it this way'? Of course not, so be respectful enough to have read this and understand, you rent by OUR RULES AND POLICIES just as with anything you rent, from your vacation home to a rental car, you agree to abide by the rules. Thanks
DO NOT RENT SETUP SERVICES UNLESS YOU FULLY UNDERSTAND THIS.
Each year we run into issues with customers not understanding that when you rent items you AGREE to rent by our rules. We do not go by what other companies do or vice versa. While we strive to all be on the same page, we will not be, so below we attempt to give you every 'what if' scenario and with full disclosure as we want you to understand it's not a simple process, many factors go into our decision making and if at any point you don't agree, then please do not rent.
These are true 10 x 10 canopy's. Please read the entire Terms and Conditions regarding winds and what to expect with weather and winds regarding canopy setups and tear downs. Please do NOT tie anything to the canopy. Items such as boogie boards, kites, etc. These tents already have enough stresses on the frame and during high winds small items add to the stress. If you tie a kite to the canopy just be forewarned that we will ask you to reel it back in if you or someone is present. If no one is around the tent we will cut the line. Do NOT adjust the canopy in any fashion such as to move it or raise or lower the height. This will void the remainder of your weeks service and there will be no refunds. DO NOT switch tags between tents. Several companies use the same manufacturer and moving tags is not only unfair to them but to us as well as our people will take down a competitors tent and theirs may be older than ours. We buy our inventory new every year unlike some. If you are caught switching tags, you will lose service the rest of the week and there will be no refunds. Cabana Conditions: We will take down tents at such a time we seem Weather or Winds has made them unsafe to remain erected. It is entirely based at the discretion of management. Our policy is inline with The Town of Sunset Beach ordinance.
THERE IS A 1 DAY GRACE PERIOD ON REFUNDS, MEANING THAT REFUNDS START ON THE 2ND DAY OF NO SERVICE. NO REFUNDS IF ONLY 1 DAY OF THE WEEK IS INTERRUPTED. On the morning of setups we take wind readings on the beach and have the most accurate wind speeds. We ALWAYS RESERVE THE RIGHT TO DELAY SETUP based upon wind speed and wind speed forecast by the National Weather Service and other tools. If the winds are above a level where we cannot SAFELY setup then we do no set up canopy's. If we do delay, we do not have a definite cut-off time, we will try to get your tents up but if it's 1 p.m. and the winds have died down. However, depending upon the time of the day, we reserve the right to not set up at all. Many factors go into making our decision, such as wind speeds, the amount of time necessary to setup and complete all the canopy setups as well as the time of day. The rental day is from 9 a.m. to 5 p.m. (although we are on the beach at 7 a.m. setting up), This is our business. Our liability. Our equipment. We do realize our competitors have their own policies and while they may set up in high winds. We will ALWAYS err on the side of caution and safety first. Because our competitor's set up in high winds doesn't mean that we will. You, our guests, your safety will come first. We have seen canopys' collapse on folks sitting underneath them. So please understand, we will do all we can as quickly as possible, and when we set up, some will be first, some will be last, so patience is appreciated. We felt we needed to disclose more information to you, our customers because so many wonder why we don't set up, or wonder why we take down early, etc. This serves as an explanation as to why. Trust us, this is our job and our livelihood. If we don't set up, we have to refund you that day's service and we're in the business to make money, not return it, so we keep a constant vigil on the weather.
The Town of Sunset Beach States the following regarding winds:
All Cabanas shall be collapsed and secured when the sustained wind speed renders it unsafe for the Cabanas to remain erected.
They leave it up to individuals and vendors to make the appropriate decision. Remember folks just as with anything you rent, you agree to abide by that business' rules.
REFUNDS ARE ONLY GIVEN AFTER THE 2nd of no service due to winds/weather. So the first day of no service, no refund is due and on the 2nd day the refund begins at $25/day.
States of Emergency at the State Level and or Local level negates all refunds as vacationing is a risk you take knowing beforehand the likelihood for peril. Inclement weather posed by weather while under a SOE is not the normal protocol for our business model and no refunds or credits will be issued.
Equipment Breakage or repair refunds: We do NOT refund whole or pro-rated due to items breaking, unless we cannot repair or replace the item. We strive to exchange out items instead of making you wait for a repair but during prime rental weeks, repairing may be the only option available.
Sales and Promotions: At times the company may offer promotional opportunities/sales, etc. Orders already in place will not qualify for sales. It's not different that when you bought an item at the grocery store last week and this week it went on sale. Once an order is placed, the order is considered accepted and CLOSED. We reserve the right to make product changes at any time that may or may not have been in place at the time you placed your original order and there will be no discounting to offset from your previous order.
Your Responsibility of the Rental Merchandise:
We ask that you take care of it as if it were your own. You are FULLY responsible for the items while they are in your care. Merchandise that is stolen, lost, damaged, misplaced, etc, you will be REQUIRED to pay the full replacement cost of the item(s) and your card will be charged accordingly. Equipment must be returned in operable condition, normal wear and tear excepted. While we know it’s not a perfect world, and things will sometimes break, we just ask that you use common sense. We ask with Umbrellas, that you lower them when un-attended.. REMEMBER, UMBRELLAS ARE FOR SHADE, NOT WIND RESISTANCE. When raising an umbrella, you might need to ‘fluff’ it, as the folds will sometimes wrap around and if you try and ‘man-handle’ and FORCE the umbrella up, you run the risk of damaging the ‘cage’ of the umbrella and that’s $75.00 to replace the cage. If an umbrella breaks while in your possession, we will do everything possible to repair and or replace it with the same item, however we may substitute another style umbrella and if so, there will be no ctedits or adjustments given.
*Daily set-up and Take Down Service
WINDS. Throughout the summer we encounter days where winds are just too high for umbrellas, period. We will err on the side of caution and safety first when forecast are for high winds as we monitor winds on the beach, not through smart phone applications where the reporting station is 20 plus miles away and miles inland. We have liability, you do not and there isn't an endless supply of umbrellas and if we don't set up due to winds and or remove early and or substitute umbrellas, there are no refunds or credits given.
Going into 2019, we are offering a limited setup and take down service to better on the overall business. Setup and Take down is typically completed by no later than 9 a.m. and tear down begins at 5 p.m., weather permitting. Setup begins THE DAY AFTER CHECK IN AND NOT THE DAY OF. During Checkout if you enter the wrong check-in date and it disrupts your service for the day, there will be no credits/refunds given as the fault lays with the customer and not the company.
Instructions for Gas Grills and Charcoal Grills:
Please use only in a well ventilated area and in accordance with the local ordinances and laws regarding the use thereof.
2. If unit does not ignite, please leave hood open and wait 2 minutes or more to allow gas to dissipate, and attempt to relight again.
3. AT NO TIME SHOULD THE HOOD EVER BE CLOSED DURING THE LIGHTING PROCESS.
4. When through grilling, be sure to turn all burner knobs to the off position and turn the gas tank valve clockwise to turn off.
5. Follow all manufacturer’s instructions in the lighting and care.
6. Do NOT leave grill un-attended for any reason.
7. Do not use on the beach, it is against the law.
1. Use only in a well ventilated area and in accordance with the local ordinances and laws regarding the use thereof.
2. Use only charcoal or other approved items for a charcoal grill, i.e. wood chunks if smoking meats and such.
3. Use only approved fuels for lighting the charcoal, DO NOT USE GAS!
4. Do NOT dispose of ashes in the trash, let ashes accumulate until cool or overnight.
5. Do NOT leave grill un-attended for any reason.
6. Do not use on the beach, it is against the law.
These Instructions are also in the full keeping of the Terms and Conditions and the full liability waiver.
Kayak & Paddle Boarding:
While kayaking/Paddleboarding is a wonderful and enjoyable experience, you are encouraged to use caution. Kayaking/Paddleboarding in the waterway is pleasurable probably more-so than the ocean as you have calmer waters. If you are inexperienced in kayaking, it is suggested you stay in calmer waters, i.e. the backwaters of the waterway, or canals. Riding ocean waves and such takes skill and it’s a learning experience with the probability of wipe-outs occurring riding waves in, and even when you learn how to do it properly, you will still have an unpleasant experience once in awhile. Just a rule to remember, ALWAYS have your life vest on, and in the waterway, steer into waves (wakes) created by boats. If you tip over, don’t panic. It sometimes happens. It is suggested you visit some websites with videos to get the ‘basics’ of proper kayaking/paddleboarding as we too want you to have a fun and enjoyable experience but more importantly, a SAFE one.
We provide quality grade linens for your stay and ask that you use them in the same fashion as if you owned them. We have our linens commercially cleaned and wrapped for sanitary purposes at their location. If you receive linens that are stained, please let us know and we’ll issue you a replacement set as soon as possible. We try to avert this from happening at all, but we are human and sometimes a set or two will slip past our eyes.
LINENS MUST BE PLACED BACK IN THE BAGS AND LEFT OUTSIDE DOWNSTAIRS IF IN A HOUSE OR OUTSIDE YOUR DOOR IF IN A CONDO. We include sheets in all delivery bags with the same instructions. Failure to do so will result in a fee of $25.00 charged to your card as we have to stop our pickup process and go to the realtor and grab a key and or wait on their people to come to the house. So, please take note as you will be charged.
Linens are delivered on Saturday and Sunday only. Sorry that we are not able to accommodate any other days during the season.
Notice: Failure, refusal, or neglect to return the rented property within 72 hours after the agreed rental period has expired, or the presenting of false, fictitious or misleading identification to Sandlappers Beach Supplies, shall be prima facie evidence of an intention to commit larceny.
The Renter fully acknowledges, for myself, my personal representative, heirs, next of kin, successors and assigns, do:
(a) I do hereby release, waive, discharge and covenant not to sue Sandlappers Beach, Supplies, LLC, herein referred to as SBS, it’s officers, registered agents and officials. Furthermore you RELEASE SBS for any and all damages for bodily injury, death or damage to property.
(b) Hereby agree to indemnity and save and hold harmless the releases and each of them from any loss, and liability damage.
(c) The Renter expressly acknowledges and agrees that some of the rental items are dangerous, i.e. gas grills and charcoal grills, and can involve the risk of serious injury and/or death and/or property damage. The undersigned further expressly agrees that the foregoing release, waiver, and indemnity agreement is intended to be as broad and inclusive as is permitted by the law of the Province or State in which the rental is conducted and that is any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full force and effect.
(d) Hereby assume all responsibility for and risk of bodily injury, death or property damage due to the negligence of releases or otherwise while in or upon the rental area and/or while operating or riding on or for any purpose participating in the rental.
(e) Hereby agree to fully reimburse SBS for all loss or damage, other than reasonable wear, resulting to/from the rental equipment I am provided, including the loss of rental income incurred by said loss or damage and attorney’s fees resulting from collection damages and lost rental income.
1. Leasee agrees to pay the rental rate specified for each item leased hereunder for each time period or fraction thereof that the rental property is charged to the possession of the Leasee.
2. Leasee agrees to pay rental charges in advance.
3. Leasee agrees to return the rental property of SBS immediately upon termination of this contract in the same condition in which property was received, normal wear and tear excepted.
4. Leasee agrees to immediately cease using any rental property if property is found to be unsafe or in disrepair. Leasee shall notify SBS immediately in either such case, and SBS agrees to replace the rented property with similar property in good working condition with reasonable dispatch. Rentals and other charges under this lease shall continue at all times pending such replacement and thereafter, in accordance with the terms of this lease.
5. Leasee agrees to pay all cleaning, repair and replacement charges on any rented property which is required upon it’s return to SBS.
6. Leasee agrees to pay SBS in full for all loss or damage to the rented property whether such loss is caused by theft of the rented property, or by reason of accident, or by careless or abusive use, or any other reason.
7. Leasee agrees to hold harmless and indemnify SBS and it’s owners, agents, and employee’s for any injury, loss or damage to any person or property, related to the use of this property. Leasee accepts full responsibility for any and all such damage and or injury that may result.
8. SBS makes no warranties of safety for use, merchantability, fitness for a particular purpose or any other warranty, expressed or implied with relation to the rented property.
9. ALL CHAIRS HAVE A WEIGHT CAPACITY OF 250LBS. exceeding this can bend the frames or tear the fabric, while normal wear and tear is expected and accepted by SBS, you are responsible for the cost to repair or replace any item.
Backpack Chair replacement: $50.00
Wood High Back Chair Replacement: $200.00
Umbrella Replacement: $175.00
Cage Replacement on Umb.: $75.00
Single Kayak Replacement: $400.00
Tandem Kayak Replacement: $550.00
Paddleboard Replacement $500.00
Linens: Linen Shortages are charged as follows:
Towels $15.00 ea.
Any Size Sheet Set: $25.00 ea. piece
Wash cloths and Kitchen cloths: $5.00 ea.
Please be sure all are put in the laundry bag before departure.