Terms And Conditions

Sales & Promotions

We, as any business, reserves the right to offer sales and other discounted promotions at our preference.  Way too often many customers see a sales promotion being offered weeks or even months after they placed their order and want the discounted pricing.  Sorry, but that's NOT how it works folks.  Example.  You folks grocery shop, car shop, go to Lowes, Home Depot etc. and you may buy a product and then the next week that gallon of milk and other items goes on sale.  You don't go to the grocery store and tell management you want the discounted pricing.  The same situation applies to our business.  Once you order and the sale is completed, it's done, it's over with.  We may run a sale weeks or months later but you do not qualify to have a discount applied.  My goodness, just think if we applied this logic to everything we purchase, every single retailer would have to hire people just to refund when items go on sale.  We strive to offer you our best pricing the first time around but sometimes we may run a promotion based on excess inventory for particullar upcoming vacation weeks that we are heavy on and need to move it in the form of rentals.  We as a business reserve that right to discount without penalty.

CREDIT CARD DISPUTES:

While we strive to appease everyone, there will ultimately be some that we just can't appease.  We make all of our policies clear and place them here to be read to not only protect the company but you as a customer.  In ordering from us online, there is a box which you MUST check that says you 'accept terms and conditions'.  When you check that box it means you are in agreement with our policies and that you have read them.  Should an situation arise where you feel it necessary to dispute a transaction, our credit card processor charges us an $18 fee upfront.  It normally take up to 10 business days for your bank and our processor to iron out the details but do let me share that because we list our policies online, it takes a very unique situation for the company to be in 'default'.  Thusly, if you file a dispute and 'lose' then the $18 fee is applied back to your credit card as the associated cost.

BICYCLES:

This policy begins in 2021.  We have had a rash of bicycles being turned into different competitors over the years because many families order from different companies and while we understand our inventory becomes limited, we do furnish bike locks with our bicycles and 9 times out of 10, the bikes are NEVER secured at pickup on Saturday Mornings.  These bikes are $400 each and when one goes missing, guess who pays for it?  You.  Sunset Beach in particular is where our bikes get missing the most and it's not just ours, but other companies as well.  PLEASE LOCK THE BIKES..>ALWAYS  All of our bikes have SANDLAPPERS written on the seats and you'd think that'd be enough to dissuade a competitor from picking them up but it doesn't.  They get in a hurry and just snatch and grab bikes.  Why?  Because they weren't locked.  Going forward we will utilize our own discretion in picking up bikes if they are unsecured on your last nights stay and there will be no credits or refunds.  Please help us to keep our merchandise secure by using the bike locks.  Another area is too many family members from different houses are interchanging bikes and getting them confused with what has to be turned in.  Many vendors in the area use the same brand and color of bikes.  Again, our name is ON THE SEATS.  If our bikes are NOT available at pickup, then your card is immediately charged $500 and it is up to you to locate the bicycle.  If we expend time and effort to locate the bike you will be charged $50/hour to locate it.   We cannot be investing literal hours of time on Saturdays chasing down bicycles from the many vendors in the area.  We don't want to penalize you but we have to be 100% sure our bikes will be there at pickup.   Please DO NO SHARE bikes with different family members at different houses.  We're told all the time 'we can keep it straight and figure it out', and then comes
checkout day and our bikes are nowhere to be found.

Delivery Dates/Saturday orders:

 

DO NOT OBSERVE THE DELIVERY TIME SLOTS.  THEY ARE PART OF A SOFTWARE PROGRAM NOT DEVELOPED BY US AND WE DO NOT DELIVER BY HOURLY TIMES.  SO IF YOU SELECT 7 A.M. DELIVERY, IT WILL NOT APPLY.  WE WILL DELIVERY AS QUICKLY AS POSSIBLE TO YOU.

OUR MAIN DELIVERY DAY IS SATURDAY & SUNDAY.

ALL DELIVERIES ARE BASED ON ISLAND DELIVERIES.  IF YOU ARE ON THE MAINLAND REGARDLESS OF CONVENIENCE DO NOT ORDER ONLINE WITHOUT FIRST CALLING THE OFFICE TO ENSURE WE WILL BE ABLE TO DELIVER.

Do not under any circumstances enter into the check-in date anything other than your check-in date.  Our system is inventory fool-proof, meaning that our inventory is online controlled and some inventory won't be available until a Sunday because of other guests check-out dates.  If you select another day for check-in, you will NOT be delivered those items until that day as on Saturday we already have our trucks loaded and staged for delivery and we will NOT make exceptions to the customers whom ordered correctly and there will be NO credits issued.  Please also bear in mind your inputting the incorrect date also has a bearing on setup and take down services and you will find yourself missing a day and again, there will be no credits issued.  Cheating the system to gain an inventory reservation cheats you, so please give thought to your actions just to make a reservation.

Saturday orders:  If you wait until the check-in day to order, your item WILL BE DELIVERED THE NEXT DAY & THERE WILL BE NO CREDIT OR REFUND ISSUED.

 

Missing Items:

YOU MUST NOTIFY US BY NOON THE DAY AFTER ARRIVAL OR IT IS CONSIDERED 'ALL ITEMS DELIVERED', NO EXCEPTIONS!

Setup Service Refunds and general cancellations:

NO REFUNDS/RAINCHECKS.  Also, if you err in not inputting the coupon code for discount promotions and continue checking out at full price, please note, there will be a flat $10 adminstration fee to adjust any orders as we get charged by our credit card processor for any manual adjustments, up or down.

What if I ordered wrong?

PLEASE ORDER CAREFULLY, YOUR MISTAKES WILL COST YOU MONEY.  Example.  You ordered items for 'drop-off' to your home and you meant to order 'setup service items'.  We have no way to correct this as our inventory is controlled online.  We can't just 'switch' items under different categories.  You will have to pay a 3% credit card cancellation fee plus a $10 admin fee.  Our credit card provider does not refund us fees.  They get theirs upfront and keep it.  Sorry, but we clearly put all the necessary information on each page and product and if you just gloss over and order incorrectly then you will have to incur those fees.

Our policy is inline with other vendors in the area.

NOTE:

FOR 7.5 UMBRELLA CUSTOMERS. YOU ARE STILL RESPONSIBLE FOR BEACH SAFETY AND IF YOU LEAVE THE BEACH FOR ANY REASON, PLEASE LOWER THE UMBRELLA. WAY TOO MANY PEOPLE ARE LEAVING UMBRELLAS UP AND OPEN, LEAVING THE BEACH FOR LUNCH OR FOR THE DAY AND WHEN WINDS COME UP OUT OF NOWHERE, THE UMBRELLAS CAN BE BLOWN OUT OF THE HOLE AND TRAVEL DOWN THE BEACH AND INJURE SOMEONE OR BREAK. YOU ARE REQUIRED TO LOWER THE UMBRELLA. IF AT TAKE-DOWN THE UMBRELLAS ARE LEFT IN THE 'UP' POSITION AND NO ONE IS ATTENDING THEM, WE WILL CONTACT YOU TO ADVISE YOU OF THIS, BUT THE 2ND TIME THIS OCCURS, YOUR SET-UP WILL END WITH NO REFUNDS OR CREDIT. PLEASE THINK ABOUT BEACH SAFETY SO WE CAN STILL PROVIDE THIS SERVICE TO YOU.  FOR 9 FOOT UMBRELLA CUSTOMERS, IF WINDS ARE HIGH, WE ARE VERY PROACTIVE IN REMOVING, BUT YOUR UMBRELLAS ARE ALSO ANCHORED AND DRILLED DEEPER.

9 FOOT POLICY

We will set up based on wind conditions of the morning.  Higher winds and we may not open the umbrellas and may leave them in the down position and hope that if the winds die down that we may be able to come back and raise them.  However,  we MAY TRY to substitute smaller umbrellas in place of them based on inventory on hand.  THIS IS NO GUARANTEE.  There will be no credits issued if we do not set or are unable to open.  Please understand, these umbrellas are just like pop-up tents on the beach and their ability to provide shade is awesome but they are NOT MADE FOR WIND RESISTANCE of beach winds. Typically at 15 mph we will remove the umbrellas from the beach for safety.  Bear in mind, that just like canopy's, once umbrellas are set, that is it for the day.  We do not come back and switch out umbrellas again if winds pick up.  Just consider yourself notified that Mother Nature will win each and every time and we will not try to fight it.

We do NOT refund whole or pro-rated due to items breaking, unless we cannot repair or replace the item.  We strive to exchange out items instead of making you wait for a repair but during prime rental weeks, repairing may be the only option available.

Your Responsibility of the Rental Merchandise:

Umbrellas:

If it's windy out, check wind speeds on Weatherbug, pulling the information from North Myrtle Beach.  That's the closest station to us and it's 18 miles away. PLEASE DO NOT SETUP YOUR UMBRELLA.  Umbrellas are made for shade, NOT high wind resistance, even with an anchor.  Please think of beach safety first.

*Daily set-up and Take Down Service

Some weeks such as July 4th week, your setup may be delayed or late up to an hour as many things configure into why.  Lots of competition for space on the beach.   The amount of traffic at accesses.  Customers stopping our guys on the beach requesting us to 'move them, etc.  Many variables.  So the 'up time of 9 a.m'. does not apply during these busy periods and there will be credit/refund given.  There is, nor has there ever been a guaranteed 'up' time.

WINDS.  Throughout the summer we encounter days where winds are just too high for umbrellas, period.  We will err on the side of caution and safety first when forecast are for high winds as we monitor winds on the beach, not through smart phone applications where the reporting station is 20 plus miles away and miles inland.  We have liability, you do not and there isn't an endless supply of umbrellas and we reserve the right to not setup umbrellas if we deem it a safety issue.  We also reserve the right to remove umbrellas early if winds do pick up to the point in which we deem it a safety issue.

Setup begins THE DAY AFTER CHECK IN AND NOT THE DAY OF.  During Checkout if you enter the wrong check-in date and it disrupts your service for the day, there will be no credits/refunds given as the fault lays with the customer and not the company.

THERE IS NO NEED TO CALL US TO TELL US WHAT ANOTHER COMPANY IS DOING.  WE GIVE YOU ALL THE 'WHAT IF'S' FOR YOU TO BE MADE AWARE BEFORE RENTING.  WE HAVE A COMPETITOR THAT HAS IT'S EMPLOYEES OUT DURING THUNDERSTORMS SETTING UP UMBRELLAS IN THE RAIN ALL SO THEY DON'T HAVE TO REFUND YOU.  THAT'S THEIR ULTERIOR MOTIVE.  WE WILL NOT RISK OUR EMPLOYEE'S WELFARE OVER AN UMBRELLA.

Sometimes weather may be bad during the morning hours, winds, rain, thunderstorms or even the forecasting of impending inclement weather and we will 'delay' setting up until the radar is 'clear'.  Depending on the time of the morning, we may elect NOT to setup as it takes 2 plus hours most mornings to setup everything and as an example, if it's 11 a.m. we will not setup.  Bear in mind we have dedicated staff to setup each morning and we cannot hold staff over for hours on end just 'waiting' and 'hoping' for weather to clear.

Instructions for Gas Grills and Charcoal Grills:

Gas Grills

Please use only in a well ventilated area and in accordance with the local ordinances and laws regarding the use thereof.

1. Open hood, turn gas on at tank, turn and press burner and press igniter, unit may take 2 to 3 seconds to ignite depending on wind conditions.
2. If unit does not ignite, please leave hood open and wait 2 minutes or more to allow gas to dissipate, and attempt to relight again.
3. AT NO TIME SHOULD THE HOOD EVER BE CLOSED DURING THE LIGHTING PROCESS.
4. When through grilling, be sure to turn all burner knobs to the off position and turn the gas tank valve clockwise to turn off.
5. Follow all manufacturer’s instructions in the lighting and care.
6. Do NOT leave grill un-attended for any reason.
7. Do not use on the beach, it is against the law.

Charcoal Grills

1. Use only in a well ventilated area and in accordance with the local ordinances and laws regarding the use thereof.
2. Use only charcoal or other approved items for a charcoal grill, i.e. wood chunks if smoking meats and such.
3. Use only approved fuels for lighting the charcoal, DO NOT USE GAS!
4. Do NOT dispose of ashes in the trash, let ashes accumulate until cool or overnight.
5. Do NOT leave grill un-attended for any reason.
6. Do not use on the beach, it is against the law.

These Instructions are also in the full keeping of the Terms and Conditions and the full liability waiver.

Kayak Rules:

While kayaking is a wonderful and enjoyable experience, you are encouraged to use caution. Kayaking in the waterway is pleasurable probably more-so than the ocean as you have calmer waters. If you are inexperienced in kayaking, it is suggested you stay in calmer waters, i.e. the backwaters of the waterway, or canals. Riding ocean waves and such takes skill and it’s a learning experience with the probability of wipe-outs occurring riding waves in, and even when you learn how to do it properly, you will still have an unpleasant experience once in awhile. Just a rule to remember, ALWAYS have your life vest on, and in the waterway, steer into waves (wakes) created by boats. If you tip over, don’t panic. It sometimes happens. It is suggested you visit some websites with videos to get the ‘basics’ of proper kayaking as we too want you to have a fun and enjoyable experience but more importantly, a SAFE one.

Notice: Failure, refusal, or neglect to return the rented property within 72 hours after the agreed rental period has expired, or the presenting of false, fictitious or misleading identification to Sandlappers Beach Supplies, shall be prima facie evidence of an intention to commit larceny.

The Renter fully acknowledges, for myself, my personal representative, heirs, next of kin, successors and assigns, do:

(a) I do hereby release, waive, discharge and covenant not to sue Sandlappers Beach, Supplies, LLC, herein referred to as SBS, it’s officers, registered agents and officials. Furthermore you RELEASE SBS for any and all damages for bodily injury, death or damage to property.

(b) Hereby agree to indemnity and save and hold harmless the releases and each of them from any loss, and liability damage.

(c) The Renter expressly acknowledges and agrees that some of the rental items are dangerous, i.e. gas grills and charcoal grills, and can involve the risk of serious injury and/or death and/or property damage. The undersigned further expressly agrees that the foregoing release, waiver, and indemnity agreement is intended to be as broad and inclusive as is permitted by the law of the Province or State in which the rental is conducted and that is any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full force and effect.

(d) Hereby assume all responsibility for and risk of bodily injury, death or property damage due to the negligence of releases or otherwise while in or upon the rental area and/or while operating or riding on or for any purpose participating in the rental.

(e) Hereby agree to fully reimburse SBS for all loss or damage, other than reasonable wear, resulting to/from the rental equipment I am provided, including the loss of rental income incurred by said loss or damage and attorney’s fees resulting from collection damages and lost rental income.

LEASE AGREEMENT

1. Leasee agrees to pay the rental rate specified for each item leased hereunder for each time period or fraction thereof that the rental property is charged to the possession of the Leasee.

2. Leasee agrees to pay rental charges in advance.

3. Leasee agrees to return the rental property of SBS immediately upon termination of this contract in the same condition in which property was received, normal wear and tear excepted.

4. Leasee agrees to immediately cease using any rental property if property is found to be unsafe or in disrepair. Leasee shall notify SBS immediately in either such case, and SBS agrees to replace the rented property with similar property in good working condition with reasonable dispatch. Rentals and other charges under this lease shall continue at all times pending such replacement and thereafter, in accordance with the terms of this lease.

5. Leasee agrees to pay all cleaning, repair and replacement charges on any rented property which is required upon it’s return to SBS.

6. Leasee agrees to pay SBS in full for all loss or damage to the rented property whether such loss is caused by theft of the rented property, or by reason of accident, or by careless or abusive use, or any other reason.  The card on file will be charged for replacement cost or damages.

7. Leasee agrees to hold harmless and indemnify SBS and it’s owners, agents, and employee’s for any injury, loss or damage to any person or property, related to the use of this property. Leasee accepts full responsibility for any and all such damage and or injury that may result.

8. SBS makes no warranties of safety for use, merchantability, fitness for a particular purpose or any other warranty, expressed or implied with relation to the rented property.

9. ALL CHAIRS HAVE A WEIGHT CAPACITY OF 250LBS. exceeding this can bend the frames or tear the fabric, while normal wear and tear is expected and accepted by SBS, you are responsible for the cost to repair or replace any item.

Backpack Chair replacement: $50.00
Wood High Back Chair Replacement: $200.00
Umbrella Replacement: $175.00
Cage Replacement on Umb.: $75.00
Single Kayak Replacement: $400.00

Kayaks 'dragged' on the road and in damaging the keel of the kayak will result in a flat $150 charge to repair the damage.  The kayaks have handles on each end.  Please make it a point to have 2 people carry to the launch site.

Tandem Kayak Replacement: $750.00
Paddleboard Replacement $500.00

These are just a few examples of costs and do not pertain to the overall products provided.  Items are replaced at REPLACEMENT COSTS AND NOT DEPRECIATED COSTS.