Sales & Promotions

We, as any business, reserves the right to offer sales and other discounted promotions at our preference.  Way too often many customers see a sales promotion being offered weeks or even months after they placed their order and want the discounted pricing.  Sorry, but that's NOT how it works folks.  Example.  You folks grocery shop, car shop, go to Lowes, Home Depot etc. and you may buy a product and then the next week that gallon of milk and other items goes on sale.  You don't go to the grocery store and tell management you want the discounted pricing.  The same situation applies to our business.  Once you order and the sale is completed, it's done, it's over with.  We may run a sale weeks or months later but you do not qualify to have a discount applied.  My goodness, just think if we applied this logic to everything we purchase, every single retailer would have to hire people just to refund when items go on sale.  We strive to offer you our best pricing the first time around but sometimes we may run a promotion based on excess inventory for particullar upcoming vacation weeks that we are heavy on and need to move it in the form of rentals.  We as a business reserve that right to discount without penalty.

 

BICYCLES:

This policy begins in 2021.  We have had a rash of bicycles being turned into different competitors over the years because many families order from different companies and while we understand our inventory becomes limited, we do furnish bike locks with our bicycles and 9 times out of 10, the bikes are NEVER secured at pickup on Saturday Mornings.  These bikes are $400 each and when one goes missing, guess who pays for it?  You.  Sunset Beach in particular is where our bikes get missing the most and it's not just ours, but other companies as well.  PLEASE LOCK THE BIKES..>ALWAYS.  All of our bikes have SANDLAPPERS written on the seats and you'd think that'd be enough to dissuade a competitor from picking them up but it doesn't.  They get in a hurry and just snatch and grab bikes.  Why?  Because they weren't locked.  Going forward we will utilize our own discretion in picking up bikes if they are unsecured on your last nights stay and there will be no credits or refunds.  Please help us to keep our merchandise secure by using the bike locks.  Another area is too many family members from different houses are interchanging bikes and getting them confused with what has to be turned in.  Many vendors in the area use the same brand and color of bikes.  Again, our name is ON THE SEATS.  If our bikes are NOT available at pickup, then your card is immediately charged $400 and it is up to you to locate the bicycle.  If we expend time and effort to locate the bike you will be charged $50/hour to locate it.   We cannot be investing literal hours of time on Saturdays chasing down bicycles from the many vendors in the area.  We don't want to penalize you but we have to be 100% sure our bikes will be there at pickup.   Please DO NO SHARE bikes with different family members at different houses.  We're told all the time 'we can keep it straight and figure it out', and then comes
checkout day and our bikes are missing.

Cancellations:

If we can allow an order to cancel there will always be a 3% credit card fee assessed plus an additional $10 admin fee.

Delivery Dates/Saturday orders:

OUR MAIN DELIVERY DAY IS SATURDAY & SUNDAY.

ALL DELIVERIES ARE BASED ON ISLAND DELIVERIES.  IF YOU ARE ON THE MAINLAND REGARDLESS OF CONVENIENCE DO NOT ORDER ONLINE WITHOUT FIRST CALLING THE OFFICE TO ENSURE WE WILL BE ABLE TO DELIVER.

We are NOT  a gopher service, running back and forth.  Please plan accordingly.

Do not under any circumstances enter into the check-in date anything other than your check-in date.  Our system is inventory fool-proof, meaning that our inventory is online controlled and some inventory won't be available until a Sunday because of other guests check-out dates.  If you select another day for check-in, you will NOT be delivered those items until that day as on Saturday we already have our trucks loaded and staged for delivery and we will NOT make exceptions to the customers whom ordered correctly and there will be NO credits issued.  Please also bear in mind your inputting the incorrect date also has a bearing on setup and take down services and you will find yourself missing a day and again, there will be no credits issued.  Cheating the system to gain an inventory reservation cheats you, so please give thought to your actions just to make a reservation.

Saturday orders:  If you wait until the check-in day to order, your item WILL BE DELIVERED THE NEXT DAY & THERE WILL BE NO CREDIT OR REFUND ISSUED.

YOU MUST NOTIFY US BY NOON THE DAY AFTER ARRIVAL OR IT IS CONSIDERED 'ALL ITEMS DELIVERED', NO EXCEPTIONS!

Setup Service Refunds and general cancellations:

Beginning in 2021, our refund policy will be as follows:

We are moving to a NO REFUND policy as a whole overall.  Store credits will be issued for a future use.  This applies to both Chair & Umbrella Setups as well as Cabana Setups.  Our Policy is inline with other competitors in the area.  Setup Credits are based on Setup Service Part only and NOT the actual product rental.  Product rental is NOT REFUNDED NOR CREDITED.  Setup costs is the difference between the regular rental rate of the item(s) and the additional you paid for the service.  Example:  Umbrella Rental is $50, the Setup Umbrella is $110, so the setup service fee is $55, and divide that by the setup days of 6 days is $9.17/day.  For items such as the 9 foot and 11 foot umbrellas the setup cost for the 9 foot is $115, the 11 foot setup costs is $155, prorated by 6 days respectively.  Cabana product rental is $175, Setup costs is $125 prorated by 6 days is $21 a day.

Appendix:  We have a 1 day grace period before any credits are given.  Credit will be given only from the 2nd day forward and will count daily from that point at the regular daily rate.

If you are a two week rental, your Saturday/Sunday mid-week day is FREE and does NOT count towards a refundable day based on inclement weather as this is a 6 day service, not 7 days service.

YOU JUST ARRIVED AND THERE IS ALREADY ITEMS YOU RENTED PROVIDED FOR YOU BY THE HOMEOWNER or Bed linens you ordered are different from what is in the house. 

 

Re: Bed Sheets

Read your information from the realtor carefully.  If you order incorrectly or need to switch out as sometimes homeowners change Bed sizes mid-season.  Be aware, we deliver what you order.  If you order wrong or Bed sizes have changed, we can switch out sheet sizes, however you must pick then up from our warehouse or be subject to a $20 fee.  We deliver all products once.  If we deliver wrong then we fix that and it's our costs but if its not the fault of Sandlappers then you need to address that with the realty company or homeowner as we are not a gopher service.

Sorry folks, there's nothing we can do about that.  If you want a refund, then you need to talk to the homeowner or realtor as the blame clearly lays with them for not updating their offerings for the home on their website. We do not offer refunds but you may exchange it out for other items of equal or similar value.

DO NOT RENT SETUP SERVICES UNLESS YOU FULLY UNDERSTAND THIS.

NOTE:

FOR 7.5 UMBRELLA CUSTOMERS. YOU ARE STILL RESPONSIBLE FOR BEACH SAFETY AND IF YOU LEAVE THE BEACH FOR ANY REASON, PLEASE LOWER THE UMBRELLA. WAY TOO MANY PEOPLE ARE LEAVING UMBRELLAS UP AND OPEN, LEAVING THE BEACH FOR LUNCH OR FOR THE DAY AND WHEN WINDS COME UP OUT OF NOWHERE, THE UMBRELLAS CAN BE BLOWN OUT OF THE HOLE AND TRAVEL DOWN THE BEACH AND INJURE SOMEONE OR BREAK. YOU ARE REQUIRED TO LOWER THE UMBRELLA. IF AT TAKE-DOWN THE UMBRELLAS ARE LEFT IN THE 'UP' POSITION AND NO ONE IS ATTENDING THEM, WE WILL CONTACT YOU TO ADVISE YOU OF THIS, BUT THE 2ND TIME THIS OCCURS, YOUR SET-UP WILL END WITH NO REFUNDS OR CREDIT. PLEASE THINK ABOUT BEACH SAFETY SO WE CAN STILL PROVIDE THIS SERVICE TO YOU.  FOR 9 FOOT AND 11 FOOT CUSTOMERS, IF WINDS ARE HIGH, WE ARE VERY PROACTIVE IN REMOVING, BUT YOUR UMBRELLAS ARE ALSO ANCHORED AND DRILLED DEEPER.

9 FOOT & 11 FOOT Umbrella POLICY

We will set up based on wind conditions of the morning.  Higher winds and we may not open the umbrellas and may leave them in the down position and hope that if the winds die down that we may be able to come back and raise them.  However,  we MAY TRY to substitute smaller umbrellas in place of them based on inventory on hand.  THIS IS NO GUARANTEE.  There will be no credits issued if we do not set or are unable to open.  Please understand, these umbrellas are just like pop-up tents on the beach and their ability to provide shade is awesome but they are NOT MADE FOR WIND RESISTANCE of beach winds.  If you order the 9 foot and 11 foot you are hereby advised that calm beach days are best and windy days are at the discretion of management.  Typically at 15 mph we will remove the umbrellas from the beach for safety.  Bear in mind, that just like canopy's, once umbrellas are set, that is it for the day.  We do not come back and switch out umbrellas again if winds pick up.  Just consider yourself notified that Mother Nature will win each and every time and we will not try to fight it.

CANOPY POLICY

Each year we run into issues with customers not understanding that when you rent items you AGREE to rent by our rules.  We do not go by what other companies do or vice versa.  While we strive to all be on the same page, we will not be, so below we attempt to give you every  'what if' scenario and with full disclosure as we want you to understand it's not a simple process, many factors go into our decision making and if at any point you don't agree, then please do not rent.

We setup once and should we remove them because of weather, we do NOT return and set again.

These are true 10 x 10 canopy's.  Please read the entire Terms and Conditions regarding winds and what to expect with weather and winds regarding canopy setups and tear downs. Please do NOT tie anything to the canopy. Items such as boogie boards, kites, etc. These tents already have enough stresses on the frame and during high winds small items add to the stress. If you tie a kite to the canopy just be forewarned that we will ask you to reel it back in if you or someone is present.  If no one is around the tent we will cut the line. Do NOT adjust the canopy in any fashion such as to move it or raise or lower the height. This will void the remainder of your weeks service and there will be no refunds. DO NOT switch tags between tents. Several companies use the same manufacturer and moving tags is not only unfair to them but to us as well as our people will take down a competitors tent and theirs may be older than ours. We buy our inventory new every year unlike some. If you are caught switching tags, you will lose service the rest of the week and there will be no refunds. Cabana Conditions: We will take down tents at such a time we seem Weather or Winds has made them unsafe to remain erected.  It is entirely based at the discretion of management.  Our policy is inline with The Town of Sunset Beach ordinance.

The Town of Sunset Beach States the following regarding winds:

All Cabanas shall be collapsed and secured when the sustained wind speed renders it unsafe for the Cabanas to remain erected.

They leave it up to individuals and vendors to make the appropriate decision.  Remember folks just as with anything you rent, you agree to abide by that business' rules.

Equipment Breakage or repair refunds:   We do NOT refund whole or pro-rated due to items breaking, unless we cannot repair or replace the item.  We strive to exchange out items instead of making you wait for a repair but during prime rental weeks, repairing may be the only option available.

Your Responsibility of the Rental Merchandise:

We ask that you take care of it as if it were your own. You are FULLY responsible for the items while they are in your care. Merchandise that is stolen, lost, damaged, misplaced, etc, you will be REQUIRED to pay the full replacement cost of the item(s) and your card will be charged accordingly. Equipment must be returned in operable condition, normal wear and tear excepted. While we know it’s not a perfect world, and things will sometimes break, we just ask that you use common sense. We ask with Umbrellas, that you lower them when un-attended.. REMEMBER, UMBRELLAS ARE FOR SHADE, NOT WIND RESISTANCE. When raising an umbrella, you might need to ‘fluff’ it, as the folds will sometimes wrap around and if you try and ‘man-handle’ and FORCE the umbrella up, you run the risk of damaging the ‘cage’ of the umbrella and that’s $75.00 to replace the cage.  If an umbrella breaks while in your possession, we will do everything possible to repair and or replace it with the same item, however we may substitute another style umbrella and if so, there will be no ctedits or adjustments given.

*Daily set-up and Take Down Service

Some weeks such as Juky 4th week, your setup may be delayed or late up to an hour as many things configure into why.  Lots of competition for space on the beach.   The amount of traffic at accesses.  Customers stopping our guys on the beach requesting us to 'move them, etc.  Many variables.  So the 'up time of 9 a.m. does not apply during these busy periods and there will be credit/refund given.  There is, nor had there ever been a guaranteed 'up' time.

WINDS.  Throughout the summer we encounter days where winds are just too high for umbrellas, period.  We will err on the side of caution and safety first when forecast are for high winds as we monitor winds on the beach, not through smart phone applications where the reporting station is 20 plus miles away and miles inland.  We have liability, you do not and there isn't an endless supply of umbrellas and we reserve the right to not setup umbrellas if we deem it a safety issue.  We also reserve the right to remove umbrellas early if winds do pick up to the point in which we deem it a safetly issue.

Setup begins THE DAY AFTER CHECK IN AND NOT THE DAY OF.  During Checkout if you enter the wrong check-in date and it disrupts your service for the day, there will be no credits/refunds given as the fault lays with the customer and not the company.

Instructions for Gas Grills and Charcoal Grills:

Gas Grills

Please use only in a well ventilated area and in accordance with the local ordinances and laws regarding the use thereof.

1. Open hood, turn gas on at tank, turn and press burner and press igniter, unit may take 2 to 3 seconds to ignite depending on wind conditions.
2. If unit does not ignite, please leave hood open and wait 2 minutes or more to allow gas to dissipate, and attempt to relight again.
3. AT NO TIME SHOULD THE HOOD EVER BE CLOSED DURING THE LIGHTING PROCESS.
4. When through grilling, be sure to turn all burner knobs to the off position and turn the gas tank valve clockwise to turn off.
5. Follow all manufacturer’s instructions in the lighting and care.
6. Do NOT leave grill un-attended for any reason.
7. Do not use on the beach, it is against the law.

Charcoal Grills

1. Use only in a well ventilated area and in accordance with the local ordinances and laws regarding the use thereof.
2. Use only charcoal or other approved items for a charcoal grill, i.e. wood chunks if smoking meats and such.
3. Use only approved fuels for lighting the charcoal, DO NOT USE GAS!
4. Do NOT dispose of ashes in the trash, let ashes accumulate until cool or overnight.
5. Do NOT leave grill un-attended for any reason.
6. Do not use on the beach, it is against the law.

These Instructions are also in the full keeping of the Terms and Conditions and the full liability waiver.

Kayak & Paddle Boarding:

While kayaking/Paddleboarding is a wonderful and enjoyable experience, you are encouraged to use caution. Kayaking/Paddleboarding in the waterway is pleasurable probably more-so than the ocean as you have calmer waters. If you are inexperienced in kayaking, it is suggested you stay in calmer waters, i.e. the backwaters of the waterway, or canals. Riding ocean waves and such takes skill and it’s a learning experience with the probability of wipe-outs occurring riding waves in, and even when you learn how to do it properly, you will still have an unpleasant experience once in awhile. Just a rule to remember, ALWAYS have your life vest on, and in the waterway, steer into waves (wakes) created by boats. If you tip over, don’t panic. It sometimes happens. It is suggested you visit some websites with videos to get the ‘basics’ of proper kayaking/paddleboarding as we too want you to have a fun and enjoyable experience but more importantly, a SAFE one.

Linens:

We provide quality grade linens for your stay and ask that you use them in the same fashion as if you owned them. We have our linens commercially cleaned and wrapped for sanitary purposes at their location. If you receive linens that are stained, please let us know and we’ll issue you a replacement set as soon as possible. We try to avert this from happening at all, but we are human and sometimes a set or two will slip past our eyes.

LINENS MUST BE PLACED BACK IN THE BAGS AND LEFT OUTSIDE DOWNSTAIRS IF IN A HOUSE OR OUTSIDE YOUR DOOR IF IN A CONDO.  We include sheets in all delivery bags with the same instructions.  Failure to do so will result in a fee of $25.00 charged to your card as we have to stop our pickup process and go to the realtor and grab a key and or wait on their people to come to the house.  So, please take note as you will be charged.

Linens are delivered on Saturday and Sunday only.  Sorry that we are not able to accommodate any other days during the season.  The season is June, July & August.

Notice: Failure, refusal, or neglect to return the rented property within 72 hours after the agreed rental period has expired, or the presenting of false, fictitious or misleading identification to Sandlappers Beach Supplies, shall be prima facie evidence of an intention to commit larceny.

The Renter fully acknowledges, for myself, my personal representative, heirs, next of kin, successors and assigns, do:

(a) I do hereby release, waive, discharge and covenant not to sue Sandlappers Beach, Supplies, LLC, herein referred to as SBS, it’s officers, registered agents and officials. Furthermore you RELEASE SBS for any and all damages for bodily injury, death or damage to property.

(b) Hereby agree to indemnity and save and hold harmless the releases and each of them from any loss, and liability damage.

(c) The Renter expressly acknowledges and agrees that some of the rental items are dangerous, i.e. gas grills and charcoal grills, and can involve the risk of serious injury and/or death and/or property damage. The undersigned further expressly agrees that the foregoing release, waiver, and indemnity agreement is intended to be as broad and inclusive as is permitted by the law of the Province or State in which the rental is conducted and that is any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full force and effect.

(d) Hereby assume all responsibility for and risk of bodily injury, death or property damage due to the negligence of releases or otherwise while in or upon the rental area and/or while operating or riding on or for any purpose participating in the rental.

(e) Hereby agree to fully reimburse SBS for all loss or damage, other than reasonable wear, resulting to/from the rental equipment I am provided, including the loss of rental income incurred by said loss or damage and attorney’s fees resulting from collection damages and lost rental income.

LEASE AGREEMENT

1. Leasee agrees to pay the rental rate specified for each item leased hereunder for each time period or fraction thereof that the rental property is charged to the possession of the Leasee.

2. Leasee agrees to pay rental charges in advance.

3. Leasee agrees to return the rental property of SBS immediately upon termination of this contract in the same condition in which property was received, normal wear and tear excepted.

4. Leasee agrees to immediately cease using any rental property if property is found to be unsafe or in disrepair. Leasee shall notify SBS immediately in either such case, and SBS agrees to replace the rented property with similar property in good working condition with reasonable dispatch. Rentals and other charges under this lease shall continue at all times pending such replacement and thereafter, in accordance with the terms of this lease.

5. Leasee agrees to pay all cleaning, repair and replacement charges on any rented property which is required upon it’s return to SBS.

6. Leasee agrees to pay SBS in full for all loss or damage to the rented property whether such loss is caused by theft of the rented property, or by reason of accident, or by careless or abusive use, or any other reason.  The card on file will be charged for replacement cost or damages.

7. Leasee agrees to hold harmless and indemnify SBS and it’s owners, agents, and employee’s for any injury, loss or damage to any person or property, related to the use of this property. Leasee accepts full responsibility for any and all such damage and or injury that may result.

8. SBS makes no warranties of safety for use, merchantability, fitness for a particular purpose or any other warranty, expressed or implied with relation to the rented property.

9. ALL CHAIRS HAVE A WEIGHT CAPACITY OF 250LBS. exceeding this can bend the frames or tear the fabric, while normal wear and tear is expected and accepted by SBS, you are responsible for the cost to repair or replace any item.

Backpack Chair replacement: $50.00
Wood High Back Chair Replacement: $200.00
Umbrella Replacement: $175.00
Cage Replacement on Umb.: $75.00
Single Kayak Replacement: $400.00

Kayaks 'dragged' on the road and in damaging the keel of the kayak will result in a flat $100 charge to repair the damage.  The kayaks have handles on each end.  Please make it a point to have 2 people carry to the launch site.

Tandem Kayak Replacement: $750.00
Paddleboard Replacement $500.00
Linens: Linen Shortages are charged as follows:
Towels $15.00 ea.
Any Size Sheet Set: $25.00 ea. piece
Wash cloths and Kitchen cloths: $5.00 ea.

These are just a few examples of costs and do not pertain to the overall products provided.  Items are replaced at REPLACEMENT COSTS and NOT Depreciated cost.

Please be sure all are put in the laundry bag before departure.